Distribution case study.
After missing their staffing projections three years in a row, this Fortune 700 ecommerce company needed a process overhaul, starting with one of its 1 million sq. ft. distribution centers. The Casi team was engaged to provide a solution for coordinating and retaining an on-demand workforce of thousands.
The challenges.
Higher Employee Turnover Rates
due to inflexible scheduling (mandatory employee overtime)
Lack of Reliable & Efficient Communication
between management and the company’s hourly employees
Missing Customer Service Levels
as training, production, and shipping times continuously increased
Higher Employee Turnover Rates
due to inflexible scheduling (mandatory employee overtime)
Lack of Reliable & Efficient Communication
between management and the company’s hourly employees
Missing Customer Service Levels
as training, production, and shipping times continuously increased
The solutions.
Implemented a More Collaborative Shift Planning System
run via text messaging (sms), email and social media responses
Provided Real-Time Announcements & Survey Collection
allowing management and hourly employees to communicate effectively
Integrated with the Existing Systems in Use by the Organization
including payroll and attendance used for automated updates
Implemented a More Collaborative Shift Planning System
run via text messaging (sms), email and social media responses
Provided Real-Time Announcements & Survey Collection
allowing management and hourly employees to communicate effectively
Integrated with the Existing Organizational Systems
including payroll & attendance, for automated updates
Casi has entirely changed the workflow for this organization, reducing redundancy of work, increased visibility into schedules, offering better communication with employees, and real-time adjustments in workforce. They made the job easier overall!
Tracy Aparo . Senior Consultant, eGage Human Capital Consulting
Outcomes.
Within the first year of implementation:
- Turnover dropped over 10% due to stability in schedules and improved employee communication
- Mandatory overtime was replaced by voluntary overtime, and voluntary time off was now offered when production levels drop below projections, saving on labor costs
- A new workflow is in place with one consistent platform, allowing centralized labor management of several facilities
Over $2 million in yearly savings per facility!
The company has continued to engage the Casi team and has signed on for service expansion into distribution facilities around the world.
See how much you can save!